However, just because the potential client doesn’t like the response, it doesn’t mean you have to accommodate them. Be prepared to hold your ground.
“I’m sorry, but currently we aren’t taking any new clients. You are welcome to check back in <insert time frame here / 2 weeks, 6 months, etc.> to see if something has changed. However, you’ll need contact another therapist at this time.”
If you are forced to repeat yourself, then you probably aren’t going to want this client in your practice anyway. If they don’t want to take no for an answer now, they’ll likely be manipulative in the future. When you can avoid it, it makes sense to remove potential problems sooner rather than later.
Updated Secondary Response (be polite but firm):
“No, I’m sorry, but I can’t accommodate you at this time. You’ll need to find another therapist. But, thank you for calling.” <and then hang up if the potential client is being belligerent at this point>
Building a practice of solid and respectful clients will make your days much easier. Massage can be hard work. There is no reason to make things any more difficult on yourself if you don’t have to.
Keep in mind, if you have closed your practice to new clients, make a notation on your website (including a time/month for the client to check back, if there is one). This will decreased unwanted calls.
- Boundaries – The Hostile Client
- Boundaries – Staying Late for a Client
- Boundaries – Dating Clients
- Safe Call Procedure
- Accepting Last Minute “Emergency” Clients
- Should You E-mail Your Therapist When He/She Is On Vacation?